Daktronics Galaxy AF-3500 Series Double Face - Manual (Page 29)

Daktronics Exchange and Repair & Return Programs 25
Section 9: Daktronics Exchange and
Repair & Return Programs
9.1 Exchange Program
The Daktronics Exchange Program is a quick, economical service for replacing key components in need
of repair. If a component fails, Daktronics sends a replacement part to the customer who, in turn, returns
the failed component to Daktronics. This not only saves money but also decreases equipment downtime.
Customers who follow the program guidelines explained below will receive this service.
Before Contacting Daktronics
Fill in these numbers before calling Customer Service:
Display Model Number: ________________________________________
Date Installed: ________________________________________________
Location of Display: ___________________________________________
Daktronics Customer ID Number: _______________________________
To participate in the Exchange Program, follow these steps:
1. Call Daktronics Customer Service: 866-343-3122.
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being replaced.
a. Package the old part in the same shipping materials in which the replacement part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying service agreement is
in place. In most circumstances, the replacement part will be invoiced at the time it is shipped.
If the failed part or replacement part is not returned to Daktronics within 3 weeks of the ship date, Daktronics
will assume that the customer is purchasing the replacement part and will send an invoice for the value of
the new sale part. If the part or parts are returned within 2 weeks of the second invoice date, Daktronics will
credit the customer for the second invoice.
If after 2 weeks Daktronics has still not received the parts back, the customer must pay the second invoice
and will not be credited for the return of the failed part. Daktronics reserves the right to refuse parts that have
been damaged due to acts of nature or causes other than normal wear and tear.