Daktronics Galaxy AF-3200 34 mm - Manual (Page 32)

Diagnostics and Troubleshooting
7-7
1. Open the Venus 1500 Display Manager and click on Diagnostic Control,
represented by the gears in the top section.
2. Click on the name of the chosen display under the Display List, then click on
Start Test.
3. Once testing is finished, click on the name of the display, then click Stop Test.
Note: This procedure must be done for each primary display being tested.
Before calling for help
Steps to take before calling Daktronics Customer Call Center:
1. Turn off the power breaker switch. Wait a few minutes and turn it back on. Have
someone watch the display(s) to make sure that the initialization sequence runs.
2. Once the sequence is complete, try to communicate with the display.
3. Check the Communication and Troubleshooting sections of this manual.
If none of these steps solves the issue, fill out the following chart and call the service
technician or Daktronics Customer Center at 866-343-3122.
This chart is also provided inside the front cover of this manual for easy reference.
Information needed for technicians
and/or Customer Call Center
Fill in the blank
Location address of the display:
Model number of the display: AF-3200, 34 mm
Version of software being used:
Method of communication being used:
Controller version used in the display: Version 3
Display's address on network:
Note: It is helpful to be sitting at the control computer while talking with the service
technician.