Adtec digital YUV2QAM (version 01.02.01) Manual - Manual (Page 7)

warranty and non-warranty repairs on Adtec-manufactured equipment, excluding Studio
Encoders.
Plan Comparisons
Feature/
Plan Name Priority-24 Standard Priority Limited
Hours 24 Hours/Day; 7
Days/Week 9:00 AM – 5:00 PM,
(U.S.Central Standard Time),
Excludes Weekends & Holidays
Call Response Time Same day- 2 hours (1st
in order of call list)
Same Day: 4 Hours (2nd in
order of call list)
48 Hours
Discounted Site
Visits
25% 10% None
Discounted
Training
25% 10% None
Repair Service Guaranteed* 1 Day
Turnaround
3 Day Turnaround None
* A one-month free service extension will be awarded if Adtec fails to meet its service