Returns procedure, Claims, Contact us – ILUMINARC LΩGIC™ 4X36 User Manual

Page 30: Technical information

Technical Information

LΩGIC™ 4X36 User Manual (Rev. 10)

DO NOT write
the RMA #
directly on the
box. Instead,

write it on a properly
affixed label.

ILUMINARC

reserves the
right to use its
own discretion to

repair or replace returned
product(s).

Always keep the
original box and
all packaging
material as you

will need those to ship the
product back to
ILUMINARC

®.

Returns Procedure

The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. ILUMINARC

will not issue call tags.

Call ILUMINARC

and request a Return Merchandise Authorization Number (RMA #)

before shipping the product. Be prepared to provide the model number, serial number, and a
brief description of the cause for the return.

The user must clearly label the package with a Return Merchandise Authorization Number
(RMA #). ILUMINARC

will refuse any product returned without a RMA #.

Once you receive the RMA #, please include the following information on a piece of paper
inside the box:

· Your name
· Your address
· Your phone number
· The RMA #
· A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper FedEx packing or
double-boxing is the shipping method ILUMINARC

recommends.

Claims

The carrier is responsible for any damage incurred during shipping. Therefore, if the
received merchandise appears to have damages caused during shipping, the customer must
submit the damage report and any related claims with the carrier, not ILUMINARC

. The

customer must submit the report upon reception of the damaged merchandise. Failure to do
so in a timely manner may invalidate the customer’s claim with the carrier.

For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to ILUMINARC

within seven (7) days

of receiving the merchandise.

Contact Us

World Wide

General Information

ILUMINARC

5200 NW 108th Avenue

Sunrise, FL 33351

Voice: (954) 923-3680

Fax: (954) 929-5571

Email: [email protected]