StorCase Technology InfoStation 5-Bay SATA 3Gbps RAID - Manual (Page 57)

InfoStation 5-Bay RAID User's Guide - Rev. C00 StorCase Technology, Inc.
RAID Configuration 47
TROUBLESHOOTING
Problem Resolution
InfoStation not recognized Verify power to chassis.
by HBA BIOS
Verify eSATA connection. If necessary, try an alter-
nate eSATA cable.
Verify that HBA BIOS recognizes empty InfoStation.
Turn off PCI bus power save mode in the host BIOS.
Troubleshooting the HBA:
• Connect to an alternate SATA port.
• Connect an alternate device to the HBA.
• Remove all other PCI peripherals to rule out
interference.
• Move the HBA to an alternate PCI-X slot.
• Try the HBA in a PCI slot.
OS not recognizing one or Verify that HBA BIOS recognizes an empty InfoStation.
more InfoStation volumes
Before deleting or altering volumes with the Configur-
ation Wizard, delete partitions residing on the volume.
To delete partitions, use the OS Disk Manager.
Ensure the HBA driver is current. Driver is available
at www.storcase.com
Troubleshooting the Driver:
• Verify driver active status. For Windows, De-
vice Manager should show the SCSI icon next
to the HBA. For Mac OS X, Disk Utility should
show a SCSI Connection ID for the virtual disks
on the physical drives. Error messages during
the driver installation would have indicated any
issues.
• Resolve resource conflicts (IRQ, DMA, I/O).