ParkZone PKZ1980 - Manual (Page 17)

17
EN
Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties
that the Products purchased (the “Product”) will be free
from defects in materials and workmanship at the date of
purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty
covers only those Products purchased from an authorized
Horizon dealer. Third party transactions are not covered by
this warranty. Proof of purchase is required for all warranty
claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder
shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective.
In the event of a defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to inspect any and
all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or damage
due to acts of God, accident, misuse, abuse, negligence,
commercial use, or modification of or to any part of the
Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any Product
by Purchaser must be approved in writing by Horizon before
shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY
CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS
BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY. Further, in no event shall the liability of Horizon
exceed the individual price of the Product on which liability
is asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury.
By the act of use, setup or assembly, the user accepts all
resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. Tthis will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected],
or call 877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our website
at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Repair Request is available at www.
horizonhobby.com http://www.horizonhobby.com under
the Repairs tab. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for
repair. When calling Horizon, you will be asked to provide
your complete name, street address, email address and
phone number where you can be reached during business
hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on
the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have
any issue with a battery, please contact the appropriate
Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By
submitting the item for repair you are agreeing to payment
of the repair without notification. Repair estimates are
available upon request. You must include this request
with your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money
orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any
item to Horizon for inspection or repair, you are agreeing
to Horizon’s Terms and Conditions found on our website
under the Repairs tab.