Mighty Mule FM350 - Manual (Page 40)

36 rev 07.16.12
If your Mighty Mule Gate Opener is not operating properly, please follow the steps below:
1. First use the procedures found in the Visual and Audible Diagnostic Indicators section (page 34).
2. If you are unable to solve the problem, call the GTO Service Department at (800) 543-1236, or (850) 575-4144.
Refer to the serial number (located under rear mount on arm) and date of purchase when calling for assistance.
3. If repair or replacement of your gate opener is necessary, the Service Department will assign a Return
Goods Authorization (RGA) number to you.
4. Once you have received your RGA# send in your original equipment for repair. Please refer to Manufacturers’
Limited Warranty for complete details. Securely pack the component(s) authorized for return to the factory.
Include a copy of your sales receipt for the purchase of the product(s). Write the RGA number issued to you on
the outside of the package in LARGE BOLD PRINT.
Ship the package(s) freight prepaid to: GTO, 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number in LARGE
BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items returned to GTO
freight collect WILL NOT be accepted.
After the twelve (12) month warranty expires, GTO, or one of its authorized service
centers will perform necessary repairs for a nominal fee. Call GTO's Technical
Service Department for more information.
GTO Technical Service and Installation Assistance
8:00am–7:00pm • Monday–Friday (EST)
Toll Free Support: 800-543-1236 • Local Support 1-850-575-4144 • Fax: 850/575-8950
24/7 Troubleshooting Wizard: http://support.gtoinc.com
Gates That Open, LLC
3121 Hartsfield Road, Tallahassee, Florida, USA 32303
www.mightymule.com
WARRANTY REPAIRS