GoDEX EZ1100Plus series - Manual (Page 37)

EZ1000 Plus User Manual
33
5-5. Troubleshooting
Problem Solution
The printer is switched on
but the LEDs do not light up.
♦ Check the power supply.
The STATUS LED lights up
red.
♦ Check the software settings (driver settings) or
command codes.
♦ Look for the error alert in the table in Section 3-5. Error
alerts.
♦ Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)
The label stock passes
through the printer but no
image is printed.
♦ Please make sure that the label stock is loaded the
right way up and that it is suitable material.
♦ Please make sure that the ribbon is loaded correctly.
The label stock jams during
printing.
♦ Clear the paper jam. Remove any label material left
on the thermal print head and clean the print head
using a soft lint-free cloth dipped in alcohol.
There is no printed image
on part of the label or the
image is blurred.
♦ Check the thermal print head for dust or other dirt
(label material or ribbon residue).
♦ Check for errors in the application software.
♦ Check the ribbon for wrinkles.
♦ Check the power supply.
♦ Run a self test (Section 3-4.) and check the test print
pattern to see whether the print head prints over the
entire width of the medium.
♦ Check the quality of the print medium.
The printed image is
positioned incorrectly or a
label is missed out during
printing.
♦ Run the auto-detection function. (Section 3-3.)
♦ Check the label height setting.
♦ Check whether there is paper or dust covering the
sensor.
♦ Check the paper guide settings.
The cutter does not cut off
the labels in a straight line.
♦ Check whether the label stock is positioned straight.
The cutter does not cut off
the labels completely.
♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the
labels are not fed through
or cut off incorrectly.
♦ Check whether the cutter has been correctly
installed.
♦ Check whether the paper guides are functioning
correctly.
The label dispenser is not
functioning normally.
♦ Check whether there is dust on the label dispenser.
♦ Check whether the label stock is positioned correctly.
【
Note
】
If any problems occur that are not described here, please contact your dealer.