American Energy Systems Crossfire Flex - Manual (Page 42)

APPENDIX A: TROUBLESHOOTING GUIDE
Shut off the power to the unit and allow it to cool off when performing cleaning and maintenance.
PROBLEM
SOLUTION
Stove does not switch on The starter fire in the firepot has not ignited or is
not burning properly. Using gloves carefully open
the doors and relay the pellet fire. Wait 8-10
minutes for the pellets to burn well, before
restarting the system.
Fuel If Corn/Pellets contain a large
amount of “fines” (foreign matter) or
sawdust You may want to screen/sift Corn/Pellets before use
if they contain a large number of cobs and stalk
pieces to reduce problems and maintenance.
No fuel in Firepot Ensure that auger motor and auger flight is being
turned. The auger may need to be primed if it has
run empty or has become blocked. The stirring rod
can be rotated by turning on the switch.
Hard build-up on the firepot base Un-burnt corn may cause “clinkering” (hard brittle
deposits found in the bottom of the firepot).
Screen your fuel to make sure that there is no
foreign matter
Blockage in the auger. If the corn is not feeding into the firepot at the
normal rate the auger may need to be cleaned. This
may be due to fines or debris caught in the auger
flight.
Stove
Performance If your stove is not working
effectively You may be using the wrong fuel. Check that you
are using the correct fuel. Either #2 Yellow Shelled
Corn - with 14% or less moisture (10 -12%
preferred) or mixed with pellet wood fuel - with
8% or less moisture may be used. Your Country
Flame Dealer can advise on where to obtain fuel.
Do not use seed corn.
If your stove is not generating
enough heat Fines or dust in the corn can cause the unit not to
burn properly or can cause a buildup in the drop
tube and restrict the flow of corn. Clean the auger
and fuel supply.
Stove not performing effectively Clean the Heat Exchanger System, as it may be
clogged and blocked.
Stove not getting enough air Check to ensure that the fresh air intake is clear and
unobstructed.
Stove Heat not adjusting Allow time between changing heat settings for
the stove to adjust both fuel and air to the new
heat setting.
Restricted flue gas flow Fly-ash will collect in the exhaust venting system
and restrict the flow of the flue gases. Incomplete
combustion, such as occurs during start-up, shut
down, or incorrect operation of the stove will lead
to some soot formation which will collect in the
exhaust venting system. The exhaust vent should be
checked frequently and cleaned at least once a
season.
Room Air Blower does not activate Please contact your Country Flame Dealer as your
stove may need maintenance
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