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To deactivate night service, Observing a call, To observe a call – Nortel Networks NN43112-102 User Manual

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Supervisor features

To deactivate Night Service:

NightSvc

1. Press the Night Service key.

BBS
BBB
BBB

2. Press the 3 key (3 = D for Day) to

resume Day mode.

The Night Service LCD flashes. New

calls enter the queue.

Observing a call

Use the Observe feature to monitor an agent in a call.

To observe a call:

Observe

[_____ j 1 ■ Press the Observe key.

flgenkey [

or

BBB

BBS

BBB
BBB

2. Choose one of the following:

— Press a selected Agent key.

— Dial the agent’s Position ID.

CallAgt

3. Press the Call Agent key to talk to the

agent you are monitoring.

Observe

4. Press the Observe key to terminate the

observation.

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