To enable call forcing for headset users, Using return to queue on no answer, Using activity code – Nortel Networks NN43112-102 User Manual

Page 25: To record activities

Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".

Agent features

To enable Call Forcing for headset users:

1. Log in.

2. Replace the handset.

(

¿S' A

(Services)

3. Press the Services key. Configure the

On-hook default path to

Headset Enabled.

Using Return to Queue on No Answer

If a call is not answered, the call is sent back to the ACD queue, and the

your telephone is automatically placed in Not Ready state. To return to
the ACD queue, log in, or press the NotReady key.

Using Activity code

Use Activity code to record the types of activities you are performing.

To record activities:

Activity

1. When the Activity LCD indicator is

flashing, press the Activity key.

2. Use the dial pad to enter the Activity

code.