To place a call to your supervisor, To return to the acd call – Nortel Networks NN43112-102 User Manual

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Agent features

(Hold)

1. Press the Hold key to put the current call

on hold.

Supervisor

2. Press the Supervisor key.

Press the line (DN) key beside the

flashing LED indicator to return to the

caller on hold.

To place a call to your supervisor:

Supervisor

Press the Supervisor key.

Note: Calls are automatically put on hold

when you use the Supervisor key.

To return to the ACD call:

2260 [____ ') Press the In-Calls key.

To conference in your supervisor during a call in progress:

Supervisor

1. Press the Supervisor key to talk

privately with your supervisor.

Supervisor

2. Press the Supervisor key again for a

conference call with you, your

supervisor, and the other caller.