beautypg.com

Using call agent, To use call agent, Using interflow – Nortel Networks NN43112-102 User Manual

Page 33: To use interflow

Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".

background image

Supervisor features

2. Press the Goodbye key to end the call.

(Goodbye)

Using Call Agent

Use the Call Agent feature to contact an agent.

To use Call Agent:

Callflgt [______ j 1- Press the Call Agent key.

flgenkey [______j

or

BBS
BBB
BBB

2. Choose one of the following:

— Press a selected Agent key.

— Dial the agent’s Position ID.

(Goodbye)

3. Press the Goodbye key to end the call.

Using Interflow

Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.

To use Interflow:

Interflow

1. Press the Interflow key.

Note: The Interflow LCD flashes while

the feature is active.

See also other documents in the category Nortel Networks Phones: