Using answer agent, To use answer agent, Supervisor features – Nortel Networks NN43112-102 User Manual
Page 31
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
Supervisor features
Supervisor features
The following sections describe features available to the supervisor:
“Using Answer Agent” on page 31
“Using the Agent key” on page 32
“Using Answer Emergency” on page 32
“Using Night Service” on page 34
Using Answer Agent
Use the Answer Agent feature to receive calls from agents in a non
emergency situation.
To use Answer Agent:
flnsflgent
1. When the LCD next to the Answer Agent
key flashes, press the Answer Agent
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
(Goodbye)
2. Press the Goodbye key to end the call.