Using emergency, To use the emergency feature – Nortel Networks NN43112-102 User Manual

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Agent features

Activity

3. Press the Activity key.

If you are performing multiple tasks,

repeat steps 1 and 2.

Note: If configured, you can enter

Activity Codes while in the Not Ready

state and run Not Ready Reason Codes

by Agent report in Contact Center
Manager Administration to track Not
Ready time.

Using Emergency

Use the Emergency feature to contact your supervisor immediately in an
emergency situation.

To use the Emergency feature:

Emergency

1. During an active call, press the

Emergency key.

Note: The Emergency LCD remains lit
as long as the feature is active.

When the supervisor answers, a three

way call commences with you, your

supervisor, and the caller.

Emergency

2. Press the Emergency key again to

transfer the caller to the supervisor and
terminate your access to the caller and

supervisor.