TC-Helicon VoiceSupport Manual - Manual (Page 38)

VoiceSupport - 1.2.00 36
© 2011 TC-Helicon Vocal Technologies
6.4 No tab, copy or paste in the Account page
VoiceSupport does not support the tab button or copy and paste functions within the account page on a
PC. However, you can click the LAUNCH IN BROWSER link to register your product or manage your
account in your browser.
6.5 Can't find my archives
If you can't find your Archives on your VoiceLive 2 it's likely you've updated your TC-Helicon product to a
new version of firmware that is not compatible with your old presets. To get access to those presets:
1. downgrade your firmware to the version you used to make the Archives.
2. Click the preset page, your archives associated with that firmware will be accessible.
3. Click Export.
4. Select where you want to export to using the Browse button.
5. Select All Presets as export data.
6. Set Export Source to be the name of the Archive you want to access after you have upgraded.
7. Upgrade to the new version of firmware, rescan when your product has rebooted.
8. Select your product, and click the Preset page.
9. Select Import.
10. Browse to the file you exported.
11. Select the destination as Working Data and click Start Import.
12. When presets have been imported into the Working Data, click Apply Changes.
6.6 VoiceLive Touch Favorites
VoiceLive Touch Favorites are stored at the bottom of the preset window from Preset 276 to Preset 300.