TC-Helicon VoiceSupport Manual - Manual (Page 37)

Troubleshooting 35
© 2011 TC-Helicon Vocal Technologies
6 Troubleshooting
Can't see any posts
My product is not recognized
There are no posts for my product
No tab, copy or paste in the Account page
Can't find my archives
VoiceLive Touch Favorites
6.1 Can't see any posts
There are several reasons why you may not be able to see any posts.
1. You are likely not connected to the internet. You may see the list of posts, but if you click on a post
and there is no post shown, then VoiceSupport is likely not finding an internet connection.
2. If you don't see any posts in the content window, check your Product and Feed Filter Bar settings to
make sure you are not filtering out content.
3. Check you OS requirements to make sure you are using the recommended version.
6.2 My product is not recognized
There are several steps you can take if your product is not recognized by VoiceSupport.
1. Confirm you have an internet connection (VoiceSupport will tell you on startup if you are not
connected).
2. Try re-scanning by pressing the Control Button, then select Manage, then click Scan for Devices.
3. If your device still isn't recognized press the Control Button, then select manage, then click Show
MIDI Devices. If the product is in the list, try restarting VoiceSupport.
4. If your device is not in the list, navigate into your Operating System to find what devices are
connected. If your device is not connected, try disconnecting power and USB to the device, and then
reconnecting.
If none of these steps rectify the problem, contact support www.tc-helicon.com/support
6.3 There are no posts for my product
If there are no posts listed for your product:
1. Confirm your product is connected. If it is not connected you can link here to troubleshooting tips on
connecting your product.
2. Check your Product and Feed Filter Bar settings. Make sure All categories and and My Product or All
products are selected.