Ethernet led is off, Cannot log in to the modem router – On Networks N300RM User Manual User Manual
Page 96
Troubleshooting
96
N300 WiFi ADSL2+ Modem Router (N300RM)
If the Power LED turns red to indicate a modem router fault, turn the power off and on to see
if the modem router recovers. If the Power LED is still red 1 minute after power-up:
•
Turn the power off and on one more time to see if the modem router recovers.
•
Clear the modem router’s configuration to factory defaults as explained in
103. Clearing the configuration sets the modem router IP address to
192.168.0.1.
If the error persists, you could have a hardware problem. Contact technical support.
Ethernet LED Is Off
If the appropriate LAN LED does not light when the Ethernet connection is made, check the
following:
•
The Ethernet cable connections are secure at the modem router and at the hub or
workstation.
•
The power is turned on to the connected hub or workstation.
•
You are using the correct cable.
Cannot Log In to the Modem Router
If you are unable to log in to the modem router from a computer on your local network, check
the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the modem router as described in the previous section.
•
Make sure that your computer IP address is on the same subnet as the modem router. If
you are using the recommended addressing scheme, your computer address is in the
range of 192.168.0.2 to 192.168.0.254.
•
If your computer IP address is shown as 169.254.x.x, recent versions of Windows and
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.
These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the modem router, and reboot
your computer.
•
If your modem router’s IP address was changed and you do not know the current IP
address, clear the modem router’s configuration to factory defaults. Resetting to factory
defaults sets the modem router’s IP address to 192.168.0.1. This procedure is explained
in
103.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when you
enter this information.