FingerTec TimeLine 100 Manual - Manual (Page 22)

22 CONTENTS
TROUBLESHOOTING
“Unable to Connect” Appears
When this message appears, it means that the settings for the terminals and the computers
are not properly done. Find out which method you are using to connect. FingerTec offers
LAN, RS232, RS485 and USB communication methods. Refer to Chapter 3: Connection -
Syncing Terminal, page 14 to further understand the topic.
“Admin Affi rm” Appears
You are not an administrator of this terminal. Only an authorized administrator of the sys-
tem is allowed to access the Menu. Any attempt of normal user to access the Menu will
prompt “Admin Affirm” message on the screen. In case the administrator has resigned
from the company, kindly contact your FingerTec authorized reseller to access the termi-
nal.
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light is red. The green light indicates
that terminal is on standby mode. Red blinking light may signal a problem in the terminal.
Charge your terminals for a few hours to avoid the red light from blinking. Consult your
reseller for technical advice.
RFID Card Doesn’t Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before the terminal could read the information
in the card. Refer to chapter 8 User, page 29 for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card, the Fin-
gerTec terminal wouldn’t read your card.
No Sound
A few things could cause this problem:
The terminal voice mode is silent: Perhaps someone has turned off the voice in your
terminal or reduced its volume to 0%. Refer to Chapter 5 System, page 22 under Voice to
rectify.
Speaker is damaged: Once you have rectified the voice mode and the problem persists,
proceed to test the voice. Go to Chapter 11 Auto Test, page 34 to do the test. If no voice
emitted, contact your local reseller for support.
For more troubleshooting, go to user.fingertec.com