FingerTec Face ID 4 Manual - Manual (Page 26)

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TROUBLESHOOTING
“UnaBLe to ConneCt” appears
When this message appears, it means that the settings for the Face ID and the
computer are not properly done. Find out which method you are using to connect.
The Face ID offers LAN and USB communication methods. Refer to Chapter to
further understand the topic.
“adMin aFFirM” appears
You are not the administrator of this Face ID terminal. Only an authorized admin-
istrator of the system is allowed to access the Menu. Any attempt from a normal
user to access the Menu will prompt “Admin Affirm” message on the screen. In case
the administrator has resigned from the company, kindly contact your FingerTec
authorized reseller to access the terminal.
the terMinaL doesn’t read yoUr FaCe
Have you stood properly with out making any facial expressions? Your position
from the camera must be in a proper distance from the camera. If you see your
reflection at the camera, you are at the right position. Now, were you making facial
expression during verification? Stay calm and look at the camera, and please do not
cover your face with anything. Have you tested the camera of the Face ID ? The
camera might not be working properly. Test your camera’s performance. Refer to
Chapter 9 to Test the Face Camera.
the Led is BLinKing aLL the tiMe
You have nothing to worry about unless the blinking light is red. The green blinking
light is indicating that the terminal is in the standby mode. Red blinking light may
signal a problem in the Face ID . Contact your reseller for consultation.
rFid Card doesn’t respond
Have you registered the card to the terminal? The card must be registered to the
Face ID before the terminal could read the information in the card. Refer to chap-
ter User for card enrollment.
no soUnd
Two possible causes for this problem: The Face ID voice mode is silent. Perhaps
someone has turned off the voice in your Face ID or reduced its volume to 0%.
Speaker is damaged. Once you have rectified the voice mode and the problem per-
sists, proceed to test the voice (Chapter 9). If no voice is emitted, contact your local
reseller for support.