Technical support, Are traced to cablin – Comtrol RPSH Windows 2000 User Manual
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Technical Support
22
Technical Support
Comtrol has a staff of support technicians available to help you.
You should review
and run through the diagnostics before calling Technical Support. In
addition, the web site has
On-Line Technical Support
available. If you call for Technical Support, please have
the following information available.
*
The hardware serial number and MAC address can be found on printed tags on the back or bottom of the
unit.
Comtrol supplies a self-adhesive label with each unit, which you can use to record the serial number and
network address. If the unit is not in a readily accessible location, check to see if this label has been filled out
and posted elsewhere (for example, near the server console.
Comtrol Headquarters
Comtrol Europe
Internet URL:
email:
Phone:
(763) 494-4100
+44 (0) 1 869-323-220
FAX:
(763) 494-4199
+44 (0) 1 869-323-211
FTP site:
ftp.comtrol.com
FAQ On-line Help:
www.comtrol.com/coperate.htm
Driver Reported State Messages
Message
Description
Invalid
An illegal RocketPort Serial Hub state has been detected. Reset the RocketPort Serial Hub
device.
Init
This is the normal state for undetected and inactive RocketPort Serial Hub devices.
InitOwn
The server has acquired the RocketPort Serial Hub device but has not downloaded the
control software.
SendCode
The server has acquired the RocketPort Serial Hub device and is in the process of
downloading the control software.
Connect
The server has completed the download and is completing initialization.
Active
The normal state for a RocketPort Serial Hub device that is attached to an NT server and
is ready for data traffic.
Not found
The specified MAC address is not configured on this NT server.
Undefined No RocketPort Serial Hub devices are configured on this NT server.
Item
Information
Hardware Type
Hardware Serial Number*
MAC Address*
(if using MAC addressing)
00 C0 ____ ____ ____ ____
Operating system type
Driver part number and revision level of VSlinka.sys
Server computer make, model, and speed
Other network devices and network (MAC) addresses
Devices connected to the device