Kenmore ELITE 796.292796 - Manual (Page 26)

TROUBLESHOOTING GUIDE
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is operating. They are normal.
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Clicking:
• Lid lock relay when the lid locks and unlocks.
• The washer will make a series ot clicking noises as it
changes the cleaning mode.
High pitched noise:
High spin speeds can cause some high pitched noise from the
tub or motor.
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at the end ot a
cycle.
Water sloshing sound:
A liquid in the ring on top of the tub is designed to help bal­
ance the tub during spin. This water can sometimes be heard
when the tub stops spinning or if the tub is moved by hand.
BEFORE CALLING FOR SERVICE
Water sloshing sound when tub Is spinning:
To achieve better cleaning performance with less water,
the tub will sometimes spin with water. During the
NORMAL and HEAVY DUTY cycles, this spinning will
cause the water to flow back into the tub creating the
sound of a waterfall. This is normal, and can be observed
through the lid at times during the cycle.
Water filling sound during a cycle:
• The washer adapts to the load size and type to add more
water to the cycle as needed.
• The wash load may be unbalanced. If the washer senses
that the load is unbalanced, it will stop and refill to redis­
tribute the load.
• The washer may be diluting laundry additives to add to
the wash load.
Beeping sound:
The beeping alarm indicates there is an error code
showing in the display. Refer to the following pages for an
explanation on of the displayed error code.
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If your washer does not function properly or does not function at all, check the following before you call for service.
Problem Possible Causes Solutions
Rattling and
clanking noise
• Foreign objects, such as keys,
coins, or safety pins, may be in tub
or pump.
• Stop washer and check tub for foreign objects. If noise con­
tinues after the washer is restarted, call for service.
Rattling and
clanking noise
• Heavy wash loads may produce a
thumping sound.
• This is normal. If sound continues, the washer is probably
out of balance. Stop and redistribute the wash load.
Vibrating noise • Wash load may be unevenly dis­
tributed in the tub.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
• Stop washer and rearrange the wash load.
• Adjust the leveling feet. Make sure all four feet are in firm
contact with the floor while the washer is in the spin cycle
with a load.
• Make sure that the floor is solid and does not flex.
Refer to Flooring in the Installation section.
Water leaking
around washer
• Fill hose connection is loose at tap
or washer.
• House drain pipes are clogged.
• Large items such as pillow and
blanket over the tub.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
• Check the cycle. If you wash large items, use BULKY/BED-
DING cycle.
• Stop washer and check the load position. Lay bulky items into
the tub.
Excessive sudsing
V_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
• Too much detergent or incorrect
detergent.
• Reduce detergent amount or use low-sudsing detergent.
> 10^ Only use detergent with the HE
(High-Efficiency) logo.
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