Kofax Business Interaction Server - Manual (Page 9)

Ascent Capture Add-ins for Kofax Business Interaction Server Configuration Guide 1
Chapter 1
Overview
Introduction
Ascent Capture Add-ins for Kofax Business Interaction Server extends Ascent
Capture by enabling it to acknowledge customer documents as they are being
processed in Ascent Capture and Ascent Xtrata Pro.
There are two types of acknowledgements that you can send to customers:
confirmations and notifications. A confirmation lets a customer know that a document
has been received and is complete. Confirmations are sent automatically by the
Business Interaction Server release script when a document is released in Ascent
Capture.
A notification lets a customer know that a document is either invalid or that more
information is required to process it. If Ascent Capture or Ascent Xtrata Pro
determines that a document is blank or belongs to an unknown document class, an
automatic notification is sent asking the customer to resubmit the document. If Ascent
Xtrata Pro Validation module operators see that information is missing from a
document, they can send a manual notification asking the customer to resubmit the
document, including the missing information.
Confirmations and notifications are sent via email or fax, depending on which type of
contact information is provided on the customer document. If contact information is
missing, Ascent Capture or operators can retrieve it from Business Interaction Server
via a lookup in an existing database. The workflow for sending customer
confirmations and notifications is shown in Figure 1-1.