Inovonics Radius Administrator - Manual (Page 54)

Troubleshooting
6.24.13 06320D © Inovonics, 2013 - www.inovonics.com 53
13.5 Server not Responding
1 Attempt to log into server to ensure it is not responding.
2 Verify the server has power.
3 If no power, toggle the power switch
4 If power comes back on, proceed to step 8 If there is still no power,
proceed to step 5
5 Verify with the customer that UPS battery backup system has power.
6 If the UPS battery backup system does not have power, press the reset
button.
7 If power comes back on, proceed to step 8 If there is still no power,
contact Inovonics technical services at 800.782.2709, option 2.
8 Verify that the fan is running on the server
9 If the the fan is running, turn the server off for 30 seconds.
10 If server is still unavailable, contact Inovonics technical services at
800.782.2709, option 2.
13.6 Email Errors
1 Click “Install Setup.”
2 Click “System Setup.”
3 Click “System Parameters.”
4 Ensure that the correct email settings are listed.