ChemoMetec NC-3000 - Manual (Page 57)

991-3003 Rev. 1.0 August 2013 57
NucleoCounter® instrument
The sample tray is ejected
and the instrument is on
standby
The instrument gives
abnormal sounds
The connection between the NucleoCounter® NC-3000™ and
NucleoView NC-3000™ software has been terminated in an
inappropriate way while the tray was ejected.
Restart NucleoView NC-3000™ and the tray is automatically inserted.
An actuator motor might be blocked.
Inspect that the sample tray movement has not been blocked by any
external objects, then check that there is no internal blocking, e.g. by
a wrongly located cassette.
Remove any blocking devices and restart the NucleoView NC-3000™
software.
If issues persist contact ChemoMetec A/S or local representative.
Check also on-line the known issues section on the ChemoMetec homepage for up-to-date information
(URL: http://www.chemometec.com/en-GB/Support/Software_downloads/Known-Issues.aspx).