CANOGA PERKINS 9145E Standard NID Software Version 1.0 - Manual (Page 10)

9145E NID Software User’s Manual Preface
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Optional Applications
Performance Monitoring (PM) and Service Availability Monitoring (SAM) are optional features that allow
in-service monitoring of the performance attributes. Those performance attributes can be used to establish
a Service Level Agreement (SLA) with different customers.
Performance Monitoring - (PM) is an optional feature in the 9145E that allow computing of
performance attributes within a service instance. Those performance attributes are Delay,
Jitter, and Frame Loss Ratio.
Service Availability Monitoring - The Service Availability Monitoring optional feature
monitors the availability of service instance.
For details about these optional features, refer to the Performance and Collection System (PCS)
manual, P/N 6912641.
Contacting Technical Support
Contact Canoga Perkins technical support (800-360-6642), or your 9145E support supplier, for hardware
and software support, including product repairs and part ordering. Please have the following information
available:
• NID model and serial number
• NID software version
• Detailed description of the problem and specific questions
• Details from messages in system log (if available)
• Description of any troubleshooting steps already performed and results
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