Rice Lake Ishida AstraLink - Manual (Page 10)

5
Troubleshooting
The following are possible causes if you cannot communicate with the scale.
•
Check that the cable is securely plugged in at both ends.
•
Incorrect serial port. Unfortunately, not all PC manufacturers bother to label the serial port
connectors on the back of the PC. You may need to experiment by setting different serial
ports in AstraLink until you find the one you used to plug in the cable to the Astra.
In this case, click the Back button to return to the serial port selection window and set a
different serial port. Keep trying until it works or you run out of ports to try.
•
Serial port in use by other application. If AstraLink displays the following message, the
serial port may be being used by another program.
"Cannot open comms link. Close any other programs that may be using the same
COM port."
You may also get this message if you select a serial port that is not available on your PC.
Either close the other program, or try using a different serial port.
•
If the above steps do not resolve the problem, you may need to contact your support
agent for either the Astra or your PC.