Losi LOSB0020 - Manual (Page 26)

Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access, please include a letter with your complete name,
street address, email address and phone number where you can be reached during business days,
your RMA number, a list of the included items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment
will be required without notification or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for repair you are agreeing to payment
of the repair without notification. Repair estimates are available upon request. You must include
this request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight. Please advise us of your preferred method
of payment. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you choose to pay by credit card, please include your
credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is
only available on electronics and model engines.
Electronics requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following
address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding this product or
warranty.
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