Elecraft T1 ATU Owner's Manual User Manual
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Customer Service Information
Technical Assistance
If you have any difficulty with an Elecraft product, we’re here to help. You may be able to save time by
first consulting our web site,
www.elecraft.com
, or by posting your question on the Elecraft e-mail forum,
. You’ll need to subscribe to the forum first; instructions are on our web site.
Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays only) at 831-662-8345.
You can e-mail assistance requests to
, and parts requests to
.
Please use e-mail when possible since this gives us a written record of the details of your problem.
Repair Service
If necessary, you may return the unit (completed, if purchased as a kit) to us for repair. Contact Elecraft
before mailing the unit to obtain the repair shipping address, as well as information on repair fees.
(Kits that have been soldered using acid core solder, water-soluble flux solder, or other corrosive or
conductive fluxes or solvents cannot be accepted for repair—see Warranty below.)
The following should be provided to expedite repair: your name, address, and phone number; your e-
mail address (if applicable); and a complete description of the problem.
Shipping: First, seal the unit in a plastic bag to protect the finish from dust and abrasion. Use a sturdy
packing carton with 3" or more of foam or shredded paper on all sides. Seal the package with reinforced
tape. (Neither Elecraft nor the carrier will accept liability for damage due to improper packaging.) Cover
the "to" address label with clear tape.
Elecraft’s 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase. Before requesting warranty service on kits,
you should complete the assembly, carefully following all instructions in the manual.
What is covered: During the first year after date of purchase, Elecraft will replace defective parts free of charge
(post-paid). We will also correct any malfunction caused by defective parts and materials. You must send the unit
at your expense to Elecraft, but we will pay return shipping.
What is not covered: This warranty does not cover damage due to electrostatic discharge (ESD), correction of kit
assembly errors or misalignment; repair of damage caused by misuse, negligence, or builder modifications; or
any performance malfunctions involving non-Elecraft accessory equipment. The use of acid-core solder, water-
soluble flux solder, or any corrosive or conductive flux or solvent will void this warranty in its entirety. Also not
covered is reimbursement for loss of use, inconvenience, customer assembly or alignment time, or cost of
unauthorized service.
Limitation of incidental or consequential damages: This warranty does not extend to non-Elecraft equipment or
components used in conjunction with our products. Any such repair or replacement is the responsibility of the
customer. Elecraft will not be liable for any special, indirect, incidental or consequential damages, including but
not limited to any loss of business or profits.