Dell diagnostics, When to use the dell diagnostics – Dell XPS 210 User Manual

Page 52

Troubleshooting Tools

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33
and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTE:

The Dell Diagnostics only operate on Dell computers.

Starting the Dell Diagnostics

1 Turn on (or restart) your computer.
2 When the DELL logo appears, press immediately.

NOTE:

Keyboard failure may result when a key is held down for extended periods of time. To avoid possible

keyboard failure, press and release in even intervals to open the

Boot Device Menu.

If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft

Windows

desktop, then shut down your computer and try again.

3 At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the

keyboard to highlight Boot to Utility Partition, and then press .

NOTE:

The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the

computer boots according to the boot sequence specified in system setup.

4 At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to

select the test you want to run (see "Dell Diagnostics Main Menu" on page 53).

NOTE:

Write down any error codes and problem descriptions exactly as they appear and follow the

instructions on the screen.

5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.