Scanner problems – Dell XPS 210 User Manual
Page 45
Solving Problems
45
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C
HECK
THE
PRINTER
CABLE
CONNECTIONS
—
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Printer
T
EST
THE
ELECTRICAL
OUTLET
—
Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
V
ERIFY
THAT
THE
PRINTER
IS
RECOGNIZED
BY
W
INDOWS
—
1
Click Start, click Control Panel, and then click Printers and Other Hardware.
2
Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3
Click Properties, then click the Ports tab. For a USB printer, ensure that Print to the following port(s):
is set to USB.
R
EINSTALL
THE
PRINTER
DRIVER
—
See the printer documentation for information on reinstalling the
printer driver.
C
HECK
THE
SCANNER
DOCUMENTATION
—
See the scanner documentation for setup and
troubleshooting information.
U
NLOCK
THE
SCANNER
—
Ensure that your scanner is unlocked (if the scanner has a locking tab or
button).
R
ESTART
THE
COMPUTER
AND
TRY
THE
SCANNER
AGAIN
C
HECK
THE
CABLE
CONNECTIONS
—
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the computer.