Dell XPS/Dimension XPS Gen 5 - Manual (Page 39)

Solving Problems
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Solving Problems
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. This message may
help technical support personnel diagnose and fix the problem(s).
If an error message occurs in a program, see the program’s documentation.
Battery Problems
CAUTION:
There is a danger of a new battery exploding if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
R EPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 120).
If the battery still does not work properly, contact Dell (see page 139).
E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE — Click the Start button and
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
D8659bk0.book Page 39 Thursday, March 10, 2005 10:18 AM