Dell XPS 710 - Manual (Page 98)

Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Solving Problems and run the Dell Diagnostics before you contact Dell for technical
assistance.
Run Dell Diagnostics from your hard drive or from the Drivers and Utilities CD (ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1. Turn on (or restart) your computer.
2. When the DELL logo appears, press immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your
computer and try again.
3. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition,
and then press .
4. At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see Dell Diagnostics
Main Menu ).
5. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
6. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1. Turn on your computer.
2. Press the eject button on the front of the optical drive to open the drive tray.
3. Place the Drivers and Utilities CD in the center of the drive tray, then press the eject button or gently push on the tray to close it.
4. Restart the computer.
5. When the DELL logo appears, press immediately.
Another failure has occurred. l Ensure that all hard drive and CD/DVD drive cables are properly connected to the system board
(see System Board Components ).
l If there is an error message on the screen identifying a problem with a device (such as the
floppy drive or hard drive), check the device to make sure it is functioning properly.
l If the operating system is attempting to boot from a device (such as the floppy drive or CD/DVD
drive); check system setup (see System Setup ) to ensure the boot sequence is correct for the
devices installed on your computer.
l If the problem persists, contact Dell (see Contacting Dell ).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: The Dell Diagnostics only operate on Dell computers.
NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release
in even intervals to open the Boot Device Menu.
NOTE: If at any time a message appears stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and
Utilities CD (see Starting the Dell Diagnostics From the Drivers and Utilities CD ).
NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot
sequence specified in system setup.
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.