Dell XPS 710 - Manual (Page 87)

CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
Run the Hardware Troubleshooter — See Resolving Software and Hardware Incompatibilities .
Run the Dell Diagnostics —
See Dell Diagnostics .
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Adjust the Windows volume control —
l Click the speaker icon in the lower-right corner of your screen.
l Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer — See Sound and Speaker Problems .
Close other programs — The CD/DVD-RW drive must receive a steady stream of data during the writing process. If the stream is interrupted,
an error occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off standby mode in Windows before writing to a CD/DVD-RW disc — See Standby Mode or search for the keyword standby in
Windows Help and Support Center (click Start, then click Help and Support) for information on power management modes.
Run Check Disk —
1. Click Start, then click My Computer.
2. Right-click Local Disk C:.
3. Click Properties.
4. Click the Tools tab.
5. Under Error-checking, click Check Now.
6. Click Scan for and attempt recovery of bad sectors.
7. Click Start.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
NOTE: Do not plug a telephone cable into the network adapter connector (see Back I/O Connectors ).
Check the Microsoft Outlook® Express security settings — If you cannot open your e-mail attachments:
1. In Outlook Express, click Tools, click Options, and then click Security.
2. Click Do not allow attachments to remove the checkmark, as needed.