Dell XPS 710 - Manual (Page 90)

A program stops responding
A program crashes repeatedly
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds, until the computer turns off, and then restart your computer.
End the program —
1. Press simultaneously to access the Windows Task Manager.
2. Click the Applications tab.
3. Click to select the program that is no longer responding.
4. Click End Task.
NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — If necessary, uninstall and then reinstall the program.
Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system
environments.
1. Click Start, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds, until the computer turns off, and then restart your computer.
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately