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Removing and reinstalling software – Dell 962 All In One Photo Printer User Manual

Page 78

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78

Troubleshooting

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Removing and Reinstalling Software

If your printer does not function properly or communication error messages appear when using
your printer, you can remove and reinstall the printer software.

1

Click Start

Programs or All Programs

Dell Printers

Dell Photo AIO Printer

962

Uninstall Dell AIO Printer 962.

2

Follow the instructions on the computer screen to remove the printer software.

3

Restart your computer before installing the software again.

4

Insert the Drivers and Utilities CD, and then follow the instructions on the computer
screen to install the software.

If the installation screen does not appear:

a

In Windows XP, click Start

My Computer.

In Windows 2000, double-click My Computer from your desktop.

b

Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

D

E T E R M I N E

I F

T H E

P R I N T E R

S O F T W A R E

I S

I N S T A L L E D

— Click Start

Programs or All

Programs

Dell Printers

Dell Photo AIO Printer 962. If the Dell Photo AIO Printer 962 does not

appear in the list of programs, the printer software is not installed. Install the printer software. For more
information, see "Removing and Reinstalling Software" on page 78.

C

O R R E C T

C O M M U N I C A T I O N

P R O B L E M S

B E T W E E N

T H E

P R I N T E R

A N D

T H E

C O M P U T E R

• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your

printer and your computer.

• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer

power cable into the electrical outlet and turn on the printer.

• Restart your computer.

S

E T

Y O U R

P R I N T E R

A S

T H E

D E F A U L T

P R I N T E R

Windows XP

1

Click Start

Control Panel

Printers and Other Hardware

Printers and Faxes.

2

Right-click Dell Photo AIO Printer 962 and select Set as Default.

Windows 2000

1

Click Start

Settings

Printers.

2

Right-click Dell Photo AIO Printer 962 and select Set as Default.