Troubleshooting, Setup problems, Computer problems – Dell 962 All In One Photo Printer User Manual
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Troubleshooting
77
5
Troubleshooting
Follow these tips when you troubleshoot your printer:
•
If the printer does not work, ensure that the printer is properly connected to the electrical
outlet and computer, if using a computer.
•
If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
V
E R I F Y
T H A T
Y O U R
P R I N T E R
I S
C O M P A T I B L E
W I T H
Y O U R
C O M P U T E R
— The Dell Photo
AIO Printer 962 supports Windows 2000 and Windows XP.
M
A K E
S U R E
Y O U
T U R N E D
O N
B O T H
Y O U R
P R I N T E R
A N D
Y O U R
C O M P U T E R
.
C
H E C K
T H E
U S B
C A B L E
—
• Ensure that the USB cable is firmly connected to your printer and your computer.
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer,
and then restart the computer.
I
F
T H E
S O F T W A R E
I N S T A L L A T I O N
S C R E E N
D O E S
N O T
A P P E A R
A U T O M A T I C A L L Y
,
I N S T A L L
T H E
S O F T W A R E
M A N U A L L Y
—
1
Insert the Drivers and Utilities CD.
2
In Windows XP. click Start
→
My Computer.
In Windows 2000, double-click My Computer from your desktop.
3
Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
4
When the printer software screen appears, click Install or Install Now.
5
Follow the instructions on your screen to complete the installation.