Hard-drive not recognized, Hard-drive indicator does not light – Dell PowerEdge C8000 User Manual
Page 55
Troubleshooting
55
Hard-Drive Not Recognized
1 Open the sled. See "Opening the Sled" on page 28.
2 Check the power and mini-SAS data cable connection. Ensure that the
cables are firmly seated in their connectors on the hard-drive backplane
and the SAS expander board. Or, check the connector pins for damage.
3 Check the status LED indicators and ensure all the hard-drives are
illuminated. For the locations and description of LED indicators, see
"Hard-Drive Indicator Patterns" on page 10.
4 If the hard-drive indicator is off, remove the hard-drive. See "Removing a
Standard Hard-Drive Carrier" on page 34, "Removing a Flexible Hard-
Drive Carrier" on page 38, or "Removing an Expansion Hard-Drive Carrier"
5 Check the hard-drive and ensure that the connectors are not damaged.
6 Reinstall the hard-drive. See "Installing a Standard Hard-Drive Carrier" on
page 35, "Installing a Flexible Hard-Drive Carrier" on page 39, or
"Installing an Expansion Hard-Drive Carrier" on page 43.
7 Close the sled. See "Closing the Sled" on page 29.
8 If the problem persists, install a new hard-drive.
Hard-Drive Indicator Does Not Light
1 Open the sled. See "Opening the Sled" on page 28.
NOTE:
You must ensure that you check the hard-drive indicators before removing
the faulty hard-drive from the sled.
2 Locate the faulty hard-drive. Each hard-drive has indicators that identify a
faulty hard-drive. For the locations and description of LED indicators,
see "Hard-Drive Indicator Patterns" on page 10.
3 If the hard-drive indicator is off, remove the hard-drive. See "Removing a
Standard Hard-Drive Carrier" on page 34, "Removing a Flexible Hard-
Drive Carrier" on page 38, or "Removing an Expansion Hard-Drive Carrier"
4 Check the hard-drive and ensure that the connectors are not damaged.
5 Reinstall the hard-drive. See "Installing a Standard Hard-Drive Carrier" on
page 35, "Installing a Flexible Hard-Drive Carrier" on page 39, or