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Troubleshooting the ikvm module, Problem, Likely cause and solution – Dell PowerEdge M910 User Manual

Page 317: Example, Solution

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Troubleshooting Your System

317

Troubleshooting the iKVM Module

Problem:

When using iDRAC video\console redirection you cannot see video through

the iKVM when you switch to a blade running Linux.

Likely Cause and Solution:

A monitor or KVM appliance with a lower resolution has recently been added.

Example:

A blade running X Windows under Linux is inserted and powered on. A user

connects to the blade in OS GUI mode using the iDRAC and a video

resolution is detected and hard-set for that session. A monitor or KVM

appliance is attached to the front or back iKVM interface on the M1000e

enclosure. The monitor or the KVM appliance is configured with a resolution

LOWER than the currently configured resolution in the X-Window session

on the Linux blade.
When you select the Linux blade using the front or back port on the iKVM,

the iDRAC circuit adopts the lower resolution of the external connected

devices. The video on the lower resolution monitor or the KVM appliance is

not displayed until X Windows is restarted (iDRAC video should still be

viewable.)

Solution:

1 From the iDRAC session, exit and re-enter GUI mode. The lower

resolution is communicated and utilized.

2 Set all monitors or KVM appliances connected to the M1000e enclosure to

the same resolution or higher as configured on the Linux blades in GUI

mode.

3 From the lower resolution monitor (no video displayed) press

to change to the non-GUI login screen.

4 Restart X Windows to detect and utilize the lower resolution.