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Error messages – Dell Vostro 500 (Mid 2009) User Manual

Page 82

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82

Troubleshooting

R

UN

THE

M

ODEM

DIAGNOSTIC

UTILITY

Click the Start

→ Programs→

Modem Diagnostic Tool

→ Modem Diagnostic Utility. Follow the instructions

on the screen to identify and resolve modem problems (Modem Diagnostic
Utility is not available on certain computers).

V

ERIFY

THAT

THE

MODEM

IS

COMMUNICATING

WITH

W

INDOWS

1 Click the Start, and then click Control Panel.
2 Click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem

to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E

NSURE

THAT

YOU

ARE

CONNECTED

TO

THE

I

NTERNET

Ensure that you have

subscribed to an Internet service provider. With the Outlook Express e-mail
program open, click File. If Work Offline has a checkmark next to it, click the
checkmark to remove it, and then connect to the Internet. For help, contact
your Internet service provider.

S

CAN

THE

COMPUTER

FOR

SPYWARE

If you are experiencing slow computer

performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware.
For more information, go to support.dell.com and search for the keyword spyware.

Error Messages

Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.

book.book Page 82 Thursday, August 7, 2008 5:00 PM