Dogtra 2500B Series - Manual (Page 25)

47
WARRANTY AND REPAIR INFORMATION
provides the original
purchaser with a LIMITED LIFETIME
WARRANTY. Limited Lifetime Warranty
begins from the date of purchase. For the first
two years coverage is for both parts and labor,
on all our products purchased new. Accessories
such as, chargers, splitter cables, antennas,
straps and batteries have a one-year warranty
from the date of purchase. Once the first and
second year warranty coverage expires, the
Limited Lifetime Warranty will cover for all
parts except accessories and labor fees. Labor
fees and shipping fees incurred are the
customers’ responsibility. Labor fees will be
variable depending on the extent of work
required. The Limited Lifetime Warranty will
expire 5 years from the date a model is
discontinued in production by Dogtra Company.
WARRANTY AND
REPAIR INFORMATION
46
TROUBLESHOOTING GUIDE
4. My unit is not holding a charge.
- The batteries might not be charged properly,
or the charger, splitter and the charging port
needs to be looked at. If you suspect your
charger/splitter is not functioning properly
please contact Customer Service at
[email protected] or (888) 811-9111. You can
send in your charging units to have us inspect
them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should
be standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair Dept. The
charging port must be clean prior to charging,
clean the dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port
with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may be replaced.
You can replace them yourself by contacting
Dogtra. Damages incurred to the unit due to
improper battery installation are not covered
under any warranty. Battery replacement is the
only time customers should open the unit, any
other unauthorized servicing or tampering with
the unit voids your limited lifetime warranty.
If you are still having problems after replacing
the batteries, Dogtra strongly recommends
sending the unit in for inspection.