Metrohm 797 VA Computrace - Manual (Page 121)

4.5 Warranty and certificates
797 VA Computrace / Hardware-Manual 8.797.8001EN
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4.5 Warranty and certificates
4.5.1 Warranty
The warranty on our products is limited to defects that are traceable to
material, construction or manufacturing error, which occur within 12
months from the day of delivery. In this case, the defects will be rectified
in our workshops free of charge. Transport costs are to be paid by the
customer.
For day and night operation, the warranty is limited to 6 months.
Glass breakage in the case of electrodes or other parts is not covered by
the warranty. Checks, which are not a result of material or manufacturing
faults, are also charged during the warranty period. For parts of outside
manufacture insofar as these constitute an appreciable part of our in-
strument, the warranty stipulations of the manufacturer in question ap-
ply.
With the regard to the guarantee of accuracy, the technical specifications
in the instruction manual are authoritative.
Concerning defects in material, construction or design as well as the ab-
sence of guaranteed features, the orderer has no rights or claims except
those mentioned above.
If damage of the packaging is evident on receipt of a consignment or if
the goods show signs of transport damage after unpacking, the carrier
must be informed immediately and a written damage report demanded.
lack of an official damage report releases Metrohm from any liability to
pay compensation.
If any instruments and parts have to be returned, the original packaging
should be used if at all possible. This applies above all to instruments,
electrodes, burette cylinders and PTFE pistons. Before embedment in
wood shavings or similar material, the parts must be packed in a dust-
proof package (for instruments, use of a plastic bag is imperative). If open
assemblies are enclosed in the scope of delivery that are sensitive to elec-
tromagnetic voltages (e.g. data interfaces etc.) these must be returned in
the associated original protective packaging (e.g. conductive protective
bag). (Exception: assemblies with built-in voltage source belong in a non-
conductive protective packaging). For damage that arises as a result of
non-compliance with these instructions, no warranty responsibility what-
soever will be accepted by Metrohm.