Autocue WinCue Pro News User Manual
Page 7
WINCUEPRO FOR AVSTAR USER GUIDE
TECHNICAL SUPPORT
NOTE: There is currently (1.1.7) a bug in rxnet that prevents WinCue from accessing queues with
read groups. Rundown queues that are going to be prompted can’t have a read group. This is
expected to go away in 1.2.
Additionally, in AvStar versions earlier than 1.1.9, it’s important to synchronise the date/time on the
news servers. If the time differs more than 5 seconds between the servers, the Wincue may not be
able to download stories created on the server other than the one the WinCue is logged in to. The
resulting error message on WinCue is:
AvStar Interface: unable to retrieve story
If you get this message when trying to download certain stories, simply re-sync the time on the news
servers with the date command, and then modify the affected stories. This bug is fixed in AvStar
1.1.9 and higher.
1.2 WinCue Prompter Configuration
1.2.1
HOSTS File Setup
The WinCue PC needs to be on the network. It either needs to be able to find the AvStar system
through a DNS, or it needs a local HOSTS file. Under NT the HOSTS file lives in
c:\winnt\system32\drivers\etc\. It is preferred to edit it from a command prompt, to prevent
programs like NOTEPAD from sticking a .TXT extension on it.
C:\>
cd \winnt\system32\drivers\etc
C:\>
edit hosts
On Windows95 systems, the HOSTS file lives in the Windows directory. :
An easy way of determining if the WinCue PC is properly setup to find the AvStar servers on the
network is to run a ping test. Click Start
Programs
Command Prompt. This will fire up a
DOS window. Simply type “ping
the name and it is on the network with the server, you will receive replies as your ping bounces off
the AvStar server:
C:\>
ping bubb_a
Pinging bubb_a [10.1.0.1] with 32 bytes of data:
Reply from 10.1.0.1: bytes=32 time<10ms TTL=255
Reply from 10.1.0.1: bytes=32 time<10ms TTL=255
Reply from 10.1.0.1: bytes=32 time<10ms TTL=255
Reply from 10.1.0.1: bytes=32 time<10ms TTL=255
C:\>