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Back cover, Rockwell automation support, Installation assistance – Rockwell Automation 1799-D16U16BL 16 Input/16 Output Discrete Embedded I/O User Manual

Page 24: New product satisfaction return

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Publication 1799-IN004F-EN-P - September 2008

PN-31833

Supersedes Publication 1799-IN004E-EN-P - May 2007

Copyright © 2008 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

Rockwell Automation Support

Rockwell Automation provides technical information on the Web to assist you in
using its products. At

http://support.rockwellautomation.com

, you can find

technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that you
can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit

http://support.rockwellautomation.com

.

Installation Assistance

If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can
also contact a special Customer Support number for initial help in getting your
module up and running:

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully
operational when shipped from the manufacturing facility. However, if your
product is not functioning and needs to be returned, follow these procedures.

RSNetWorx for DeviceNet, Allen-Bradley, Rockwell Automation, TechConnect and DeviceLogix are trademarks of Rockwell
Automation, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.

United States

1.440.646.3434
Monday – Friday, 8am – 5pm EST

Outside United
States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.

Outside United
States

Please contact your local Rockwell Automation representative for return
procedure.