Robustel W800 - Manual (Page 57)

Robustel GoFixed W800 User Guide
RT_W800_UG_v02.00
04.11.2011 Page 56 /59
Confidential
Chapter 4. Troubleshooting
4.1 Factory Settings
IP: 192.168.1.1
DHCP Server: Enable
User name: admin
Password: admin
4.2 Troubleshooting
This section of the document describes possible problems encountered when using the Robustel W800 Gateway and
their solutions.
4.2.1 Unable to Access Internet
4.2.1.1 Check the Line and the Device
1. Check the indicator of power supply is on, if not, make sure the connection of power supply is correct; make sure
the output of power supply is correct; make sure the switch of power supply is turned on;
2. Check the indicator of PC is on, if not, Make sure the connection of cable and network adapter; Make sure that
the correct cable is used;
3. Check the DSL LED to see if it is twinkling. If no fast twinkling is observed within 3 minutes, please check whether
phone line has been correctly placed; whether ADSL separator is correctly used. If multiple extensions have been
installed, make sure that the separator is installed prior to the junction box of phone line. If the above items are
confirmed and still no fast twinkling of DSL LED is observed, call the ISP to query whether ADSL service has been
provided on your line;
4. Check the DSL LED to see whether it is unable to change status from fast twinkling to always light, or whether it
changes status to fast twinkling after sometime of always light. If these phenomena occur constantly, please
contact your ISP with a demand to check lines and signal quality;
If there is no problem in the above items, the line and the device shall be working. Problems may come from your
computer configuration or device configuration.