BT 1020 - Manual (Page 73)

Guarantee
Your BT Hub Phone 1020 digital cordless telephone is
guaranteed for a period of 12 months from the date
of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Hub Phone
1020, or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the ‘Help’ section beginning
on page 68, or contact the BT Hub Phone 1020
Helpline on 0845 600 7030, Lines are open 24
hours, 7 days a week.
In the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement or
repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
If you have to return your BT Hub Phone 1020
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit.) Please obtain and keep
proof of posting from the Post Office.
General information
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Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 73