How do i obtain technical support, Support requirements, How is power supplied to the search appliance – Google Search Appliance Planning for Search Appliance Installation User Manual
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Google Search Appliance: Planning for Search Appliance Installation
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Under Local Authentication, administrators and managers are authenticated using credentials
you enter directly on the Admin Console.
•
Under LDAP Authentication, administrators and managers are authenticated against an LDAP
server. To use this option, you must initially connect to the Admin Console using the admin account
and the password you assign the account during configuration, then provide settings for the LDAP
administrator group and the LDAP server itself. After you save the LDAP information, LDAP
authentication for administrators and managers takes effect.
•
Under Local and LDAP authentication, the search appliance attempts to authenticate
administrators and managers against both the local credentials and the LDAP server. If an account
can be authenticated against either the local credentials or the LDAP server, the login attempt
succeeds
How Do I Obtain Technical Support?
For complete information on obtaining technical support, refer to the web page at
.
Support Requirements
Under the terms of the Support Agreements for the Google Search Appliance, Enterprise Support
requires direct access to your search appliance to provide some types of support. For example, direct
access is needed to determine whether your search appliance is eligible to be returned to Google and
exchanged for a new search appliance. Different access methods have different requirements. The
requirements for remote access are discussed in Remote access methods for technical support
).
How is Power Supplied to the Search Appliance?
The Google Search Appliance models GB-7007, GB-9009, G100, and G500 are provided with two
redundant power supplies.
How is Data Destroyed on a Returned Search
Appliance?
When a Google Search Appliance is returned to Google, these precautions are taken to remove
customer data:
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The data on each drive is removed using software that conforms with the DOD 5220.22-M
standard.
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Defective drives are physically destroyed by being crushed.