Apple Macintosh System 7.5 User Manual

Page 91

Your fax modem is no longer available in the Chooser.

Problem: You can’t select your fax modem after installing QuickDraw GX.

Cause: To use a fax modem, you need a QuickDraw GX driver for that fax
modem.

Solution: If you have an Apple fax modem, contact Apple for a QuickDraw
GX fax modem driver. If you have a non-Apple fax modem, contact the
vendor to obtain a QuickDraw GX driver.

You can temporarily turn off QuickDraw GX and use your previous fax
modem driver. To turn off QuickDraw GX, hold down the Space bar while
you restart your computer. When the Extensions Manager opens, click the
QuickDraw GX extension to remove the check beside it. This prevents the
QuickDraw GX software from loading. Close the Extensions Manager to
resume startup. Your fax modem should work normally. You won’t be able to
use any QuickDraw GX features until you turn the extension back on again.

You have trouble printing in a particular application program

Problem: You are not able to print documents in a particular application
program after you install QuickDraw GX.

Cause: The program may be incompatible with the QuickDraw GX printer
driver.

Solution: Install the QuickDraw GX utilities, and use the QuickDraw GX
Helper utility to turn off QuickDraw GX printing capabilities for the
program. For instructions to install the QuickDraw GX utilities, see Appendix
A (“Using the Custom Install Option”) in this book. After you install, launch
the program, then open the Apple menu. You will see a menu item that says
“Turn Desktop Printing Off.” Select the item so that it changes to “Turn
Desktop Printing On.” The program uses the non-GX printer driver until you
change the menu item again.

For step-by-step help

Choose Macintosh Guide from the Guide menu (marked with the

icon) and click the Topics

button. See items for the “Troubleshooting” topic for help in solving problems.

Troubleshooting