Hard disk drive, Dvd-rom drive – Toshiba Tecra A4 (PTA42) User Manual
Page 131
User’s Manual
9-7
Troubleshooting
Hard disk drive
DVD-ROM drive
For more information, refer to Chapter 4,
Problem
Procedure
Computer does not
boot from hard disk
drive
Check if a diskette is in the diskette drive or a
CD-ROM is in the optical media drive. Remove
any diskette and/or CD-ROM and check Boot
priority. Refer to Chapter 7,
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance
Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation or
online HELP for information on running
SCANDISK and the defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
for details on cleaning.