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Dvd-rom drive – Toshiba Satellite Pro A120 (PSAC1) User Manual

Page 153

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User’s Manual

9-10

Troubleshooting

DVD-ROM drive

Problem

Procedure

You cannot access a

CD/DVD in the drive

Make sure the drive’s disc tray is securely

closed. Press gently until it clicks into place.

Open the disc tray and make sure the CD/DVD is

properly seated. It should lie flat with the label

facing up.

A foreign object in the disc tray could block laser

light from reading the CD/DVD. Make sure there

is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it

with a clean cloth dipped in water or a neutral

cleaner. Refer to the

Media care

section in

Chapter 4 for details on cleaning.

Some CD/DVDs run

correctly, but others do

not

The software or hardware configuration may be

causing a problem. Make sure the hardware

configuration matches your software’s needs.

Check the CD/DVD’s documentation.

Check the type of CD/DVD you are using. The

drive supports:
DVD-ROM:

DVD-ROM, DVD-Video

CD-ROM:

CD-DA, CD-Text, Photo CD™

(single/multi-session),

CD-ROM Mode 1, Mode 2,

CD-ROM XA Mode 2 (Form1,

Form2), Enhanced CD

(CD-EXTRA), Addressing

Method 2

Check the region code on the DVD. It must

match that on the DVD-RO drive. Region codes

are listed in the

Optical disk drive

section in

Chapter 2, The Grand Tour.